Read. Choose. Prove. Spread.
Four moves, in an order that is not negotiable. Most of what goes wrong in this category is a team doing the fourth one first.
A claim you have not proved is a claim nobody will repeat. A claim nobody repeats is invisible to a machine.
Read — find out what is being said.
We run the questions your buyers actually ask — not brand searches, but the category, problem and comparison questions that produce a shortlist — across ChatGPT, Claude, Gemini, Perplexity and Google AI Overviews. We record what comes back verbatim: whether you appear, what is said about you, who is named instead, and in what order.
Then the part almost nobody does: we trace each description to its sources. A model's characterisation of a company is not invented; it is assembled. Knowing which three pages produced the sentence is what makes the sentence changeable.
In parallel we check whether your site is legible at all — whether the content exists in the served HTML, whether the entity graph is coherent, whether crawler policy says what you think it says. This is where we most often find that a company has been invisible for a year for a reason nobody had looked for.
You leave this stage with a document that contains sentences a machine wrote about your company, next to the sources that produced them. In our experience it is the single most persuasive internal document a marketing team can hold, because it is not an opinion.
Choose — decide the sentence that should replace it.
This is the positioning decision, and it is where most of the difficulty lives. The output is not a tagline. It is a claim about what category you are in, who you are for, and the one thing that is true of you and not of the companies you are compared with.
We hold every candidate claim to three tests, and they are unforgiving. Is it true — could a customer be produced who would confirm it under questioning. Is it specific — does it contain a noun a competitor cannot also use. Is it exclusive — is it false when applied to your two closest competitors. A claim that survives all three is rare, and it is worth the argument it takes to find.
Sometimes the answer is a new category. More often it is winning an existing one on better terms, because a category you cannot credibly lead is a liability rather than an asset — you spend years explaining a word instead of selling a product.
Prove — make the claim checkable.
A claim becomes durable when someone outside your company can verify it without asking you. That means producing the things that make verification possible: real numbers, published method, named customers, original research, a technical detail a competitor cannot match.
This is also where the site gets rebuilt, because a claim that a machine cannot read has not been made. Content in the served HTML rather than assembled in the browser. An entity graph that connects the company, its people, its services and its published work. Crawler policy that matches your intent rather than your host's default.
And occasionally this stage produces the answer nobody wants: the claim is not yet true. When that happens we say so. The work then becomes making it true — which is a product and operations conversation, not a marketing one, and it is a better use of the year than amplifying something the market will decline to repeat.
Our measure for how established a claim is: the number of independent, model-visible sources that repeat it. Zero is an assertion. One is a press release. Three or more is what gets restated to a buyer. Every claim in the ledger carries a number, and the programme is the work of raising them.
Spread — get it corroborated where machines look.
The final move is the one that decides the outcome, and it happens almost entirely off your own website. Models weight what independent sources say. So the programme is aimed at getting the chosen claim repeated, accurately, by publications, analysts, communities, comparison sites, partners, customers and directories that the systems already read.
Some of that is conventional: coverage, contributed writing, analyst briefings, getting listed where a category is catalogued. Some of it is not: publishing research other people want to cite, so the corroboration arrives without being asked for. The second kind compounds and the first does not.
What we will not do is buy it. Purchased mentions, syndicated filler and engagement farms are visible to anyone paying attention — increasingly including the systems themselves — and a corroboration graph built out of them is a liability with a delay on it.
Five ideas we use, defined plainly so you can use them without us.
The default sentence
What a model says about a company when nothing specific about it can be corroborated: the category description with the company's name attached. Accurate, interchangeable, and read by your buyers.
Corroboration distance
The number of independent, model-visible sources that repeat a given claim. Zero is an assertion; three or more is what gets restated to a buyer. The number, not the wording, is what moves an answer.
The evidence ledger
Every claim a company makes, listed against where it is corroborated. Most ledgers are mostly empty on first pass. The empty rows are the roadmap.
The recommendation gap
A market with real demand where no company yet owns the recommended answer. The cheapest growth available, and the reason market choice belongs upstream of positioning.
Machine-readable positioning
The discipline itself: stating a position so that a system with no relationship to you, no interest in you and no follow-up questions can restate it accurately to a buyer.
These are yours
Definitions are not a moat and pretending otherwise is how a category fails to form. Use them, argue with them, cite them. We would rather the vocabulary spread than stay ours.
On the method.
The questions we get most often once someone has read this far.
Questions buyers ask a model before they ask a firm.
Start with Read.
It is the cheapest stage, the fastest, and the one that determines whether the rest is worth doing. The first call is complimentary and the finding is yours.
The first call is complimentary — and the finding is yours to keep.